Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. There is a 10% restocking fee for items being returned.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@simpleairsoft.com. Please note that returns will need to be sent to the following address: 7967 w 28 ave Hialeah Fl 33016 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@simpleairsoft.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like used guns, party deposits, damaged equipment, custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@simpleairsoft.com.

How do I return/exchange an item?

We are proud to have the best customer service in the airsoft retail industry. We are here to make sure your experience buying airsoft products online goes as smoothly as possible. If you have an issue, please contact us as soon as possible. We will remedy the situation to the best of our ability in a timely manner.

Customer service for orders can be reached at oscar@simpleairsoft.com or 786-724-1190. When emailing us, please include your order # and name info.

Online Sales Exchange/Return Policy:

A quick note about our returns policy: Airsoft guns are considered a hobby-grade, electronic appliance. Airsoft products are not consumer grade toys! These are susceptible electronic devices that can easily be damaged without proper care. They are also considered weapons in some jurisdictions, so like real firearms' shops, we have an 'all sales final' policy. However, to keep our customers happy, we have the following exceptions to the all sales final policy:

Returns for full refund are allowed on brand-new merchandise within 3 business days of purchase/delivery. Returned items must be 100% brand-new, unopened, unused, unworn, with full tags and packaging accompanying it. Buyer is responsible for all shipping fees back to our warehouse. Buyer will not be refunded shipping expenses we incurred for initial delivery. Returned items that are not brand new are not allowed. No returns for refund allowed after 3 days of purchase - no exceptions.

Exchanges on products are allowed within 14 days of the delivery date. Exchanges are only for manufacturer's defects and shipping damage upon delivery. If an item is received damaged, or is incorrectly shipped, please contact Customer Support immediately, so we can resolve the issue quickly. Exchanges are generally for the exact same product, but we will consider exchanges or store credit on a case-by-case basis.

Please call us at the above phone number to request your RMA # before returning your product(s) and include the RMA # on the outside of the package, with your contact information on the inside.

In-Store Retail Sales Exchange/Return Policy:

Same policy as above (online sales) - please bring your merchandise and printed receipt into the store within 14 days of purchase if you have a defective product or warranty issue. If a defect is identified, we will offer to repair the product for free, offer to exchange for the same item, or issue store credit (if that original product is out of stock). Refunds are only valid for 2 business days after purchase (see above). We offer exchanges only in the case of an identifiable manufacturer defect.

Additional Exchange/Return Policy Information:

Airsoft guns are a niche hobby industry product not fit for general consumer consumption. These are fragile, advanced electronic, non-toy products. Airsoft guns are hobby products intended for adult use only. These are not meant for minors under the age of 18 to play with. If you purchase an airsoft product for your kid, and they destroy it with improper use, that's not our responsibility. Misuse, user damage, or user modification voids all exchanges and returns. Please see list below:

It is important to note that exchanges are contingent upon inspection of item(s) once we receive it. We have the right to refuse warranty work, exchanges, or refunds at our discretion. Compatibility, size, fit, and upgrade parts are ultimately the responsibility of the customer at purchase. Simple Airsoft will not be held liable for unfit compatibility issues on parts, magazines, batteries, and other merchandise (exchanges may be allowed, in some cases, without return shipping covered). Custom guns, upgraded guns, HPA installed guns, custom built rifles (snipers, etc), are all sales final. No returns or exchanges for these are allowed due to the nature of the work.

Exchanged items requirements:

does not show any sign of wear, user modification, or user caused damage in any way
original orange tip must not be altered, painted black, or removed (against federal law)
be in original packaging with all manuals, tools, packaging, and accessories included
within 14 calendar days of the delivery date (after 14 days no exchanges are allowed)
must not be batteries, bbs, parts, upgrade parts, parts' compatibility issues (responsibility of the customer), custom built guns, or other consumable items
clearance sale products are sold as-is final (clearance, blow-out sale items, open box, custom built guns, sale, salvage garden, etc, cannot be returned or exchanged - no exceptions)
clothing and apparel items may be exchanged for a different size, so long as all original tags are not removed. Clothing may not be used or washed before exchange.
Simple Airsoft Repairs:

We have the right to repair any exchanged item before a replacement is offered. If repair or refurbishment is not possible, the item will be replaced or store credit issued if that item is no longer in stock. If a product is easily fixable after the 14 days, or warranty period, we offer free repairs for the life of the gun (simple repairs only). This only applies if you purchased the gun through us. We cannot open or repair internal gearboxes after the 14 days.

Additional Manufacturer Warrant Information:
Some Items carry an extended Manufacturer's Warranty, see product documentation or manufacturer's website for details. This is beyond our 14 day in-store warranty. Customer is responsible for all shipping costs.

RMA # Request:

Please call to request RMA # before returning anything to us. Please write your unique RMA # on the outside of the package, with your contact information on a note inside before shipping to:

Contact Information and mailing address for RMAs:

Simple Airsoft
7967 W 28 Ave
Hialeah, FL 33016

Contact Customer Service at or call us at support@simpleairsoft.com or call 786-724-1190 (If no answer, please leave a message with your contact info (name, number, order #) and we'll call you back shortly)